A+ is the entry credential and it is broad rather than deep: hardware, operating systems, a bit of networking, a bit of security. Two exams.
ITIL Foundation is the one people underrate. Most helpdesk frustration comes from bad ticket handling and unclear escalation, not from not knowing what a DHCP lease is, and ITIL is where that gets addressed.
After those two the sensible next step depends on where you want to end up, which is usually networking or security.
The order to take them in
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1
CompTIA A+
CompTIA A+ Certification Prep (Exam 220-1201 & 220-1202) course equips participants with essential skills to install, configure, and maintain computer systems, mobile devices, and software. It…
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2
ITIL® (Version 5) Foundation Training
This ITIL® Foundation (Version 5) certification class is the first course in the ITIL (Version 5) certification scheme and is a prerequisite for all other ITIL…
Training more than one person for this role? A private cohort runs on your dates and works out cheaper past about four people.
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