Classes Leadership & Professional Development
Providing Outstanding Customer Service
- 1 days
- 2 upcoming dates
- 2 guaranteed to run
- May qualify for CEU/PDU credit
Upcoming dates
All times shown in the class's own timezone. 2 of 2 are guaranteed to run, meaning they go ahead regardless of enrollment.
| Dates | Starts | Where | Status | Seat | Book |
|---|---|---|---|---|---|
| Thu, Sep 10 | 8:00 AM to 4:00 PM CDT | Live virtual | GUARANTEED | $795 | |
| Thu, Dec 3 | 8:00 AM to 4:00 PM CST | Live virtual | GUARANTEED | $795 |
About this class
This one-day course will help you develop the perspective and skills to create memorable experiences for your customers. You will come away with an appreciation for the power and benefit of a positive customer service interaction for your customers, your organization, and you! Get insight into how customer service is about more than the issue you help solve at the moment, it is about creating advocates for your brand that help generate continuous value to your organization.
What you'll be able to do
- Define customer service in relation to both internal and external customers
- Practice tips to internalize a healthy customer service mindset
- Recognize the importance of identifying the customer’s needs and wants
- Utilize techniques to connect with customers using different media
- Deliver a customer service experience that creates brand evangelists
Course outline
1. Customer Service, Getting Started
- Who are your customers
- What is customer service
- Who provide customer service
2. The Customer Service Mindset
- The power of the first impression
- The importance of appearance
- Using energy to meet customer needs
- Dealing with heightened emotions
3. Identifying Customer Needs
- Understanding what customers value
- Values, assumptions, and points of view
- Meeting basic needs
- Exceeding expectations
4. Connecting with the Customer
- Listening and hearing
- Effective listening techniques
- Using different communication methods
- Effective digital communications
- Artificial Intelligence and customer service
5. Delivering Memorable Service
- Customer service as brand evangelism
- Passion and outstanding service
- Providing memorable service
Who this is for
This course is for anyone seeking to provide exceptional customer experiences to internal and external customers. You will identify the keys to approaching the customer service role effectively, how to use different modes of communication, and techniques for providing consistently outstanding customer service.
How reserving works. Your card is authorized, not charged. We confirm the seat with the training center, usually within one business day, and take payment only once it is held. If the class turns out to be full we release the authorization and you are not charged.
Request a quote
Tell us how many people and roughly when. We'll come back with dates, seat price, and a total by the end of the next business day.