Classes IT Service Management
Atlassian
Managing Jira Service Projects
- 1 days
- 0 upcoming dates
- May qualify for CEU/PDU credit
Upcoming dates
No public dates scheduled right now
This class runs as a private cohort on dates that suit your team, at your site or delivered live online. Tell us roughly when and how many people, and we'll come back with dates and a total.
We can also add you to the notify list for the next public date, though private delivery is usually faster and works out better per seat once you're past four or five people.
Request private datesAbout this class
An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.
What you'll be able to do
- Configure and brand your customer portal
- Create queues and SLAs for your service team
- Use a linked knowledge base
- Add participants to your service project
- Automate common tasks
- Create and administer service projects
Course outline
- Configure and brand your customer portal
- Create queues and SLAs for your service team
- Use a linked knowledge base
- Add participants to your service project
- Automate common tasks
- Create and administer service projects
Who this is for
Jira Service Management project admins Service management leads Managers
How reserving works. Your card is authorized, not charged. We confirm the seat with the training center, usually within one business day, and take payment only once it is held. If the class turns out to be full we release the authorization and you are not charged.
Request a quote
Tell us how many people and roughly when. We'll come back with dates, seat price, and a total by the end of the next business day.