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This class runs as a private cohort on dates that suit your team, at your site or delivered live online. Tell us roughly when and how many people, and we'll come back with dates and a total.

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About this class

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.

Add the Membership above and receive these additional benefits:

1-year PeopleCert membership + Subscription
1 Free Exam Retake

What you'll be able to do

Core concepts of digital experience and experience value
How experience integrates with the ITIL Product and Service Lifecycle
How lifecycle activities influence experience outcomes
Experience governance, signals, and continual improvement
How ITIL integrates experience thinking with DevOps, AI, and project management
How to prepare for and pass the ITIL® Experience certification exam

Course outline

Module 1: Introduction to ITIL® Transformation

1.1 Key concepts of ITIL®
1.2 Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model

2.1 Layers, stages, steps, and contextual adaptation in transformation
2.2 End-to-end examples

Module 3: Transformation patterns

3.1 Introduction to transformation patterns
3.2 Initiation patterns
3.3 Governance patterns
3.4 Execution patterns

Module 4: Measurement, learning, and synthesis

4.1 Tools, methods and techniques
4.2 Measurement and evidence
4.3 Learning and knowledge transfer

Module 5: ITIL® and AI

5.1 Transformation in the AI context
5.2 AI governance

Module 6: ITIL® and other frameworks

6.1 ITIL® and DevOps
6.2 ITIL® and PRINCE2®

Before you attend

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification
We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.

Who this is for

Sponsors and owners of transformation initiatives, responsible for leading change. Professionals involved in delivering transformation work, to understand what needs to be done. Professionals impacted by transformation, to understand the support and engagement they can expect. Consultants supporting organizations through transformation initiatives.