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About this class

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.

Add the Membership above and receive these additional benefits:

1-year PeopleCert membership + Subscription
1 Free Exam Retake

What you'll be able to do

Ensure strategic capabilities are fit for purpose and support the organization’s vision and mission.
Formalize and develop existing strategic capabilities with clearer governance and communication.
Improve the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management.
Provide clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.

Course outline

Module 1: Key ITIL® terms and definitions

1.1 Key concepts of ITIL®
1.2 Key concepts of ITIL® Strategy
1.3 Strategy across the ITIL® Four Dimensions

Module 2: The ITIL® Strategy Management Model

2.1 Introduction to the ITIL® Strategy Management Model
2.2 Strategy development
2.3 Strategy implementation
2.4 Sustainable strategy management

Module 3: Strategic capabilities

3.1 Leadership
3.2 Communication
3.3 Innovation
3.4 AI governance
3.5 Organizational Change Management (OCM)
3.6 Digital ethics
3.7 Complexity thinking
3.8 Portfolio management
3.9 Risk management
3.10 Sustainability

Module 4: ITIL® and other frameworks

4.1 ITIL® and DevOps
4.2 ITIL® and PRINCE2

Before you attend

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification

Who this is for

Leaders with strategic responsibility at all levels of the organization. Professionals with tactical responsibility for implementing strategy. Professionals with operational responsibility for supporting strategic objectives.