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About this class

ITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation, providing a fast-track route to transition to ITIL (Version 5). It consolidates key concepts from ITIL (Version 5) modules including ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation.

Add the PeopleCert Membership+ to your course and receive these additional benefits:

1-year PeopleCert membership + Subscription
1 Free Exam Retake

What you'll be able to do

Explain and apply the ITIL Product and Service Lifecycle model and lifecycle management activities
Interpret and improve digital service experience using ITIL Experience concepts (experience capture, measurement, governance, and improvement)
Understand ITIL Transformation guidance for changing how work is performed while balancing governance, execution, and learning

Course outline

Module 1: Introduction to ITIL Product, Service, and Experience

Evolution of ITIL: from IT Service Management to Digital Product and Service Management
Digital products vs. digital services: definitions, relationships, and value creation
Service offerings and how value is realized through outcomes, not outputs
Value, costs, risks, and value co-creation
ITIL Guiding Principles and the ITIL Value System
Introduction to the ITIL Product and Service Lifecycle Model

Module 2: The ITIL Product and Service Lifecycle, Core Activities

Lifecycle management as non-linear, context-driven activities
Product vendor vs. service provider perspectives
Lifecycle integration, value streams, and operating models
Roles, responsibilities, and service relationships
Service journey and experience touchpoints

Module 3: Lifecycle Activities in Practice

Purpose and key concepts
Typical inputs, outputs, roles, and success factors
Metrics and practical recommendations
Product perspective vs. service perspective
Scenario application using ITIL Car Rental

Module 4: ITIL Experience

Experience as a driver of value (trust, perception, engagement)
Experience signals, journeys, and moments that matter
Balancing performance, cost, reliability, and human outcomes
Experience of governance and continual improvement
Applying experience thinking across the lifecycle

Module 5: ITIL Transformation

Transformation vs. continual improvement
Governance, positioning, execution, and learning
Managing uncertainty, complexity, and risk
Aligning people, processes, and technology
Transformation scenarios using ITIL Car Rental

Module 6: ITIL, AI, and Digital Enablement

AI as an actor in digital products and services
Automation, decision support, and augmentation
Ethical considerations and governance
Impact of AI across lifecycle activities and experience

Module 7: ITIL, and Other Frameworks

Integration with PRINCE2® and DevOps Institute®
Aligning delivery, operations, and transformation
Avoiding framework silos
Practical coexistence models

Before you attend

The ITIL Managing Professional Transition, Product, Service, Experience (Version 5) examination is intended to assess whether candidates can demonstrate sufficient understanding and application of the ITIL key concepts to be awarded the ITIL Managing Professional Transition (Version 5) qualification.To be eligible to sit this exam you must be one of the following to take MPT: ITIL 4 Managing Professionals, ITIL 4 Masters, ITIL v3 Experts, and ITIL v3 Master.To be awarded the ITIL Managing Professional (Version 5) designation, candidates need to successfully pass 2 exams.

ITIL® Transformation (Version 5) exam. This exam is 90 minutes, 40 marks, open book
The ITIL Managing Professional Transition, Product, Service, Experience (Version 5) exam. The examination is open book, 120 minutes in length, and requires 42 correct marks out of 60 to pass.

Who this is for

ITIL® Managing Professional Transition, Product, Service, Experience (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation. It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually. ITIL Managing Professional Transition, Product, Service, Experience (Version 5) consolidates key concepts from the following ITIL (Version 5) modules: ITIL Product (Version 5): provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle. ITIL Service (Version 5): explores how organizations design, build, deliver, support, and continually improve services to create value for stakeholders. ITIL Experience (Version 5): integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.