Classes IT Service Management
PeopleCert
ITIL® (Version 5) Foundation Bridge
- 1 days
- 5 upcoming dates
- 5 guaranteed to run
- May qualify for CEU/PDU credit
Upcoming dates
All times shown in the class's own timezone. 5 of 5 are guaranteed to run, meaning they go ahead regardless of enrollment.
| Dates | Starts | Where | Status | Seat | Book |
|---|---|---|---|---|---|
| Fri, Aug 14 | 9:00 AM to 5:00 PM EDT | Live virtual | GUARANTEED | $795 | |
| Thu, Sep 17 | 9:00 AM to 5:00 PM EDT | Live virtual | GUARANTEED | $795 | |
| Mon, Oct 19 | 9:00 AM to 5:00 PM EDT | Live virtual | GUARANTEED | $795 | |
| Mon, Nov 9 | 9:00 AM to 5:00 PM EST | Live virtual | GUARANTEED | $795 | |
| Mon, Dec 14 | 9:00 AM to 5:00 PM EST | Live virtual | GUARANTEED | $795 |
About this class
The ITIL® (Version 5) Foundation BRIDGE Training course is designed for professionals who already hold ITIL 4 certification and need to transition efficiently to ITIL (Version 5). The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 materials.
You will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital products and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasizes practical understanding and organizational relevance, enabling immediate application of ITIL (Version 5) concepts.
Add the Membership above and receive these additional benefits:
- 1-year PeopleCert membership + Subscription
- 1 Free Exam Retake
- Introduction to ITIL eBook
What you'll be able to do
- Understand what has changed from ITIL 4 to ITIL (Version 5)
- Apply the ITIL (Version 5) digital product and service management model
- Understand the updated ITIL Product and Service Lifecycle
- Use ITIL (Version 5) concepts to improve service delivery and collaboration
- Understand value streams, governance, and continual improvement in ITIL (Version 5)
- Prepare for and pass the ITIL (Version 5) Foundation certification exam
Course outline
Module 1: Key Concepts of Digital Product and Service Management
- Differences between ITIL 4 and ITIL (Version 5)
- Digital products and digital services
- Product and Service Lifecycle model
- Value, outcomes, costs, risks
- Utility, warranty, sustainability, user experience
Module 2: Service Relationships
- Organizations, service providers, service consumers, and digital product vendors
- Service relationship types
- Service offerings and service journeys
- Roles: sponsor, customer, user
- Service quality, service levels, and SLAs
Module 3: The ITIL Value System
- Components of the ITIL Value System
- Purpose and value co-creation
- Relationship between value system elements
Module 4: Governance
- Purpose and role of governance
- Governance of digital technology
- Governance activities: evaluate, direct, monitor
Module 5: ITIL Guiding Principles
- Overview of the seven guiding principles
- Applying principles in different contexts
- Interaction of principles and feedback
Module 6: Value Chain and ITIL Management Practices
- Product and Service Lifecycle activities
- Discover, design, acquire, build, transition, operate, deliver, support
- Role of management practices
- ITIL Official Practice Guides
Module 7: Value Streams: Mapping and Management
- Core and enabling value streams
- Value stream mapping
- Value stream management
- Workflow optimization and complexity thinking
Module 8: Continual Improvement
- Continual Improvement Model
- Role of continual improvement in ITIL
- Applying improvement across the value system
Module 9: The ITIL Four Dimensions of Product and Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External and internal influencing factors
Module 10: ITIL and AI
- AI, GenAI, and agentic AI concepts
- AI support across lifecycle activities
- ITIL AI Capability Model
- AI governance considerations
Module 11: ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Before you attend
Any ITIL® 4 certificate (excluding Cloud / Sustainability)
Who this is for
ITIL® 4 certification holders, at any level who want a quick and easy way to understand the key enhancements in ITIL® (Version 5) Foundation.
How reserving works. Your card is authorized, not charged. We confirm the seat with the training center, usually within one business day, and take payment only once it is held. If the class turns out to be full we release the authorization and you are not charged.
Request a quote
Tell us how many people and roughly when. We'll come back with dates, seat price, and a total by the end of the next business day.