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PeopleCert
ITIL® 4 Specialist: Sustainability in Digital & IT
- 3 days
- 0 upcoming dates
- May qualify for CEU/PDU credit
Upcoming dates
No public dates scheduled right now
This class runs as a private cohort on dates that suit your team, at your site or delivered live online. Tell us roughly when and how many people, and we'll come back with dates and a total.
We can also add you to the notify list for the next public date, though private delivery is usually faster and works out better per seat once you're past four or five people.
Request private datesAbout this class
This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL® ’s Service Value Chain and ITIL® practices.
The module highlights key sustainability competencies and capabilities that service organizations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.
This class includes an exam voucher.
What you'll be able to do
- Understand how to use the ITIL® guiding principles to deliver value by creating sustainable digitally enabled products and services.
- Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
- Obtain a practical grounding in the key principles of sustainability.
- Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.
The successful completion of practical assessments are required prior to taking the ITIL® 4 Specialist: Sustainability in Digital & IT exam. These assessments will be completed during the class.
Course outline
- Key concepts of sustainability
- Value, benefits, costs and risks of sustainability
- How digital and IT support sustainability
- Planning sustainability
- Assessing, maintaining and improving sustainability
Before you attend
Please note that there are no pre-requisites for studying the Sustainability in Digital & IT module as the relevant key concepts from the ITIL® 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.
Who this is for
Service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
How reserving works. Your card is authorized, not charged. We confirm the seat with the training center, usually within one business day, and take payment only once it is held. If the class turns out to be full we release the authorization and you are not charged.
Request a quote
Tell us how many people and roughly when. We'll come back with dates, seat price, and a total by the end of the next business day.