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About this class

ISO 9001 Foundations is a two-day training courses which focuses on the concepts of quality and quality management, and provides an overall explanation of ISO 9001 requirements for a quality management system (QMS). In this training course, you will be acquainted with the various aspects of a QMS based on ISO 9001, such as the role of top management, risks and opportunities, quality policy, processes that shape product and service provision activities, requirements for performance evaluation, and the importance of continual improvement.

After completing this course, you can sit for the exam. If you successfully pass the exam, you can apply for the “Certificate Holder in ISO 9001 Foundation” designation. This certificate demonstrates that you have a general knowledge of ISO 9001 requirements for a QMS and enables you to be part of QMS implementation projects.

What you'll be able to do

After completing the ISO 9001 Foundation Training Course, you will be able to:

Describe key quality management concepts, principles, and terminology
Explain the structure and core requirements of ISO 9001
Identify practical actions organizations can take to conform to ISO 9001
Understand the role of management, policies, risk, and evaluation in a QMS
Prepare for the ISO 9001 Foundation certificate exam

Course outline

Introduction to Quality Concepts, QMS, and Clauses 4-6 of ISO 9001

Define the purpose, structure, and benefits of a Quality Management System (QMS)
Introduce ISO 9001 structure and Annex SL high-level format
Review Clause 4: Context of the organization
Identify internal and external issues
Understand stakeholder needs and expectations
Define QMS boundaries and scope

Review Clause 5: Leadership

Explain leadership commitment and the role of top management
Develop and communicate a quality policy
Assign and communicate roles, responsibilities, and authorities

Review Clause 6: Planning

Apply risk-based thinking to identify risks and opportunities
Set measurable quality objectives
Plan actions to address risk, opportunities, and changes

Review Clause 7: Support

Determine and manage necessary resources
Ensure competence, awareness, and communication
Control documented information (documents and records)

Review Clause 8: Operation

Plan, control, and document operational processes
Manage customer requirements, design, and development
Address outsourced processes and operational risk

Review Clause 9: Performance Evaluation

Monitor and measure QMS performance
Conduct internal audits and management reviews
Track customer satisfaction and feedback

Review Clause 10: Improvement

Identify and manage nonconformities
Implement corrective actions and drive continual improvement
Prepare for and take the ISO 9001 Foundation certificate exam

Before you attend

There are no prerequisites to participate in the ISO 9001 Foundation training course. However, students should have a basic understanding of quality management and management systems.

Who this is for

Managers and consultants seeking to know more about quality management Professionals wishing to get acquainted with ISO 9001 requirements for a QMS Individuals engaged in or responsible for quality management activities in their organization Individuals wishing to pursue a career in quality management