Upcoming dates

All times shown in the class's own timezone. 2 of 2 are guaranteed to run, meaning they go ahead regardless of enrollment.

Dates	Starts	Where	Status	Seat	Book
Sep 28-29	8:00 AM to 4:00 PM CDT	Live virtual	GUARANTEED	$1,195
Dec 7-8	8:00 AM to 4:00 PM CST	Live virtual	GUARANTEED	$1,195

About this class

Unlock one of the fastest ways to drive measurable results in any organization. This course equips you with practical tools to define problems, scope processes, and uncover root causes of inefficiency. Learn to model current workflows, analyze performance, and design improved processes that deliver measurable value. Gain hands-on techniques to implement, monitor, and sustain improvements for long-term success. Ideal for professionals seeking impactful, real-world results.

Learn to define problems, scope processes, and build process maps. Analyze current-state performance, identify waste, and uncover root causes. Design future-state processes, prioritize improvements, and implement, measure, and sustain results using practical BPI tools.

What you'll be able to do

Explain key business process improvement (BPI) concepts, including process types and why improvement efforts succeed or fail
Define and structure business problems clearly, including writing effective problem and business need statements
Scope and model current-state processes using tools such as SIPOC, process maps, and swim lane diagrams
Analyze process performance by identifying metrics, waste, variation, and root causes
Design improved processes using value, quality, and time optimization principles
Implement, monitor, and sustain process improvements, including applying change management and continuous improvement practices

Course outline

1. Introduction to Business Process Improvement

Define business processes
Identify types of processes in organizations
Explain why BPI matters
Understand why most process improvements fail
Apply a simple BPI framework

2. Define the Problem

Define the problem before solving it
Learn a consistent business problem structure
Write a strong business need statement

3. Scope the Current Process

Explain why scope matters
Determine process scope
Define pre and post conditions
Scope diagram overview
Create a SIPOC

4. Model the Current Process

What is a process model
Identify key participants
Prepare to model the process
Understand basic modeling notation
Apply modeling best practices
Create a Process Map
Create a Swim Lane Map

5. Analyze the Current State

Collect the data
Define process metrics
Identify what to measure
Analyze data variation
Apply data analysis techniques
Identify waste
Perform root cause analysis

6. Design the Future Process

Design an effective process
Apply creative thinking techniques
Prioritize improvements
Apply time, quality, and value design principles

7. Implement and Sustain the Future State

Learn a simple implementation lifecycle
Plan for implementation and OCM
Create a feedback strategy
Monitor process performance
Sustain improvements
Build a continuous improvement mindset

Before you attend

Recommended (but not required):

Familiarity with basic business processes or workflows
Experience working within a process (any role)
Exposure to process maps or improvement efforts (helpful but not required)

Who this is for

This course is designed for professionals responsible for improving or managing business processes. Participants will gain the ability to analyze existing workflows, design optimized processes, and measure performance improvements.