Classes IT Service Management
Atlassian
Atlassian Service Request Management Essentials
- 0.5 days
- 0 upcoming dates
- May qualify for CEU/PDU credit
Upcoming dates
No public dates scheduled right now
This class runs as a private cohort on dates that suit your team, at your site or delivered live online. Tell us roughly when and how many people, and we'll come back with dates and a total.
We can also add you to the notify list for the next public date, though private delivery is usually faster and works out better per seat once you're past four or five people.
Request private datesAbout this class
An expert instructor will teach your team how to set up and configure Jira Service Management for the ITSM practice of service request management. Your team will experience hands-on learning with Assets for asset management and Confluence for knowledge management. You’ll cover both IT and business use cases, incorporating enterprise service management practices.
What you'll be able to do
- Create a service project
- Set up a knowledge base for customer self-service
- Run and interpret Jira Service Management reports to gain insight and make improvements
Course outline
- Create a service project
- Set up a knowledge base for customer self-service
- Run and interpret Jira Service Management reports to gain insight and make improvements
Who this is for
Jira Service Management project admins Service request management team lead
How reserving works. Your card is authorized, not charged. We confirm the seat with the training center, usually within one business day, and take payment only once it is held. If the class turns out to be full we release the authorization and you are not charged.
Request a quote
Tell us how many people and roughly when. We'll come back with dates, seat price, and a total by the end of the next business day.