Classes Modern Workplace
55342 Microsoft Technical Partner Delivered
55342 Supporting and Troubleshooting Windows 11
- 4 days
- 3 upcoming dates
- 3 guaranteed to run
- May qualify for CEU/PDU credit
Upcoming dates
All times shown in the class's own timezone. 3 of 3 are guaranteed to run, meaning they go ahead regardless of enrollment.
| Dates | Starts | Where | Status | Seat | Book |
|---|---|---|---|---|---|
| Oct 19-22 | 9:00 AM to 5:00 PM EDT | Live virtual | GUARANTEED | $2,495 | |
| Nov 16-19 | 9:00 AM to 5:00 PM EST | Live virtual | GUARANTEED | $2,495 | |
| Dec 14-17 | 9:00 AM to 5:00 PM EST | Live virtual | GUARANTEED | $2,495 |
About this class
We have 3 scheduled dates of 55342 Supporting and Troubleshooting Windows 11, from Oct 19-22 through Dec 14-17. Every one is guaranteed to run regardless of enrollment. Seats are $2,495 each over 4 days, courseware included. Book online with a card, or send a purchase order and we will invoice on net 30 terms.
What happens when a key executive can’t log in, a department loses access to shared files, or BitLocker locks out an entire team? Your ability to troubleshoot Windows 11 issues quickly and effectively can make or break business continuity. With Windows 11 now running on over 25% of all desktops worldwide, organizations are rapidly transitioning, and they need IT professionals who can keep systems running smoothly.
Get ready to confidently support Windows 11 in enterprise environments. In this hands-on course, you’ll learn how to troubleshoot real issues like installation failures, network connectivity problems, Group Policy glitches, and app compatibility, all within a Windows Server Active Directory setup. With expert guidance and practical labs, you’ll build the skills needed to deliver dependable Tier 2 support and keep users up and running.
What you'll be able to do
This Microsoft course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 in a domain-joined environment. You’ll develop the skills required to support user productivity, system security, and enterprise reliability.
- Troubleshoot Windows 11 PCs using modern tools and enterprise techniques
- Administer and troubleshoot Windows Admin Center and Windows PowerShell
- Resolve Group Policy errors and network connectivity issues
- Configure and troubleshoot user state, Folder Redirection, and profile management
- Troubleshoot app compatibility, remote access, and name resolution problems
- Monitor system performance and maintain enterprise-wide Windows 11 deployments
Course outline
Module 1 Introducing Windows 11
- Overview of Windows 11
- New features in Windows 11
- Highlight significant changes from Windows 10
- Brief overview of UI changes
- Includes overview of system architecture, including both Linux and Android subsystems
- Troubleshooting installation and deployment
- Overview of required hardware, identifying differences from Windows 10
- Describe common reasons why devices cannot upgrade to Windows 11
- Recommendations for typical troubleshooting procedures
- Introduction to troubleshooting tools
- Task Manager
- Resource Monitor
- Performance Monitor
- Review of revised Settings app
Module 2 Administering Windows 11 Remotely
- Overview of administration tools
- Using Remote Desktop
- Using Quick Assist
- Using Windows Admin Center
- Introduction to Windows PowerShell
- Remoting with Windows PowerShell
- Enabling PowerShell Remoting
- Trusted hosts
- Introduction to provisioning
Module 3 Troubleshooting startup and performing system
- Overview of the Windows 11 Recovery Environment
- Configuring the Registry
- Troubleshooting startup settings
- Recovering BitLocker-protected drives
- Troubleshooting OS service Issues
- Recovering a computer
Module 4 Troubleshooting devices and device drivers
- Overview of hardware troubleshooting
- Group Policy settings than can control/inhibit hardware installation
- Troubleshooting device driver failures
Module 5 Configuring and troubleshooting network
- Identifying incorrectly configured network and TCP/IP settings
- Overview of IPv4 subnet addressing to help identify incorrectly configured devices
- Determining Network Settings
- Troubleshooting network connectivity
- Troubleshooting name resolution
- Overview of remote access
- Troubleshooting issues with VPN connectivity
Module 7 Configuring and Troubleshooting Security Settings
- Overview of:
- Secure Boot, Trusted Boot, Measured Boot
- UEFI settings
- TPM requirements
- Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security
- Implementing Credential Guard, Exploit Guard, and Application Guard
- Configuring Windows Hello
- Troubleshooting sign-in issues
Module 8 Configuring and Troubleshooting User State
- Troubleshooting the application of user settings
- Configuring and troubleshooting UE-V
- Configuring and troubleshooting Folder Redirection
Module 9 Configuring and Troubleshooting Resource Access
- Troubleshooting file permissions issues
- Troubleshooting issues with printers
- Performing File Recovery in Windows 11
Module 10 Troubleshooting applications
- Troubleshooting desktop apps
- Managing Universal Windows apps
- Overview of Application Control
- Troubleshooting AppLocker Policy application
- Troubleshooting application compatibility Issues
- Configuring Kiosk mode
Module 11 Maintaining Windows 11
- Monitoring and troubleshooting Computer Performance
- Overview of Windows Update
- Configuring Windows Update for Business
- Troubleshooting Windows updates
Who this is for
The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
How reserving works. Your card is authorized, not charged. We confirm the seat with the training center, usually within one business day, and take payment only once it is held. If the class turns out to be full we release the authorization and you are not charged.
Request a quote
Tell us how many people and roughly when. We'll come back with dates, seat price, and a total by the end of the next business day.