Upcoming dates

All times shown in the class's own timezone. 5 of 5 are guaranteed to run, meaning they go ahead regardless of enrollment.

Dates	Starts	Where	Status	Seat
Aug 24-27	9:00 AM to 5:00 PM EDT	Live virtual	GUARANTEED	$2,495
Sep 21-24	9:00 AM to 5:00 PM EDT	Live virtual	GUARANTEED	$2,495
Oct 19-22	9:00 AM to 5:00 PM EDT	Live virtual	GUARANTEED	$2,495
Nov 16-19	9:00 AM to 5:00 PM EST	Live virtual	GUARANTEED	$2,495
Dec 14-17	9:00 AM to 5:00 PM EST	Live virtual	GUARANTEED	$2,495

About this class

What happens when a key executive can’t log in, a department loses access to shared files, or BitLocker locks out an entire team? Your ability to troubleshoot Windows 11 issues quickly and effectively can make or break business continuity. With Windows 11 now running on over 25% of all desktops worldwide, organizations are rapidly transitioning, and they need IT professionals who can keep systems running smoothly.

Get ready to confidently support Windows 11 in enterprise environments. In this hands-on course, you’ll learn how to troubleshoot real issues like installation failures, network connectivity problems, Group Policy glitches, and app compatibility, all within a Windows Server Active Directory setup. With expert guidance and practical labs, you’ll build the skills needed to deliver dependable Tier 2 support and keep users up and running.

What you'll be able to do

This Microsoft course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 in a domain-joined environment. You’ll develop the skills required to support user productivity, system security, and enterprise reliability.

Troubleshoot Windows 11 PCs using modern tools and enterprise techniques
Administer and troubleshoot Windows Admin Center and Windows PowerShell
Resolve Group Policy errors and network connectivity issues
Configure and troubleshoot user state, Folder Redirection, and profile management
Troubleshoot app compatibility, remote access, and name resolution problems
Monitor system performance and maintain enterprise-wide Windows 11 deployments

Course outline

Module 1: Introducing Windows 11

Overview of Windows 11 features
Troubleshooting procedures
Installation and deployment
Management and troubleshooting tools

Module 2: Administering Windows 11 Remotely

Windows Admin Center
PowerShell
Remote management

Module 3: Troubleshooting Startup and Recovery

System recovery tools
Registry configuration
Startup troubleshooting
BitLocker issues
OS service troubleshooting

Module 4: Devices and Drivers

Hardware troubleshooting
Device driver diagnostics

Module 5: Network Connectivity

Network configuration
Name resolution
Remote access troubleshooting

Module 6: Group Policy

Group Policy basics
Resolving GPO issues on clients

Module 7: Security Settings

Network security
Windows 11 security features
User account issues

Module 8: User State

Folder Redirection
User state migration and troubleshooting

Module 9: Resource Access

File and shared folder access
Work Folders
Printer management
File recovery

Module 10: Applications

Desktop and UWP app troubleshooting
App compatibility

Module 11: Monitoring and Maintenance

Performance optimization
Windows updates

Who this is for

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.